Q. What are your typical processing and shipping times?
A. We try to ship orders the same or next day. During the holidays and other busy seasons, same day shipping may not be possible on all orders. Our warehouse uses USPS and FedEx, and standard First Class shipping times apply. For expedited shipping, we strongly recommend selecting Priority at checkout. All orders over $20 qualify for free, USPS First Class shipping in the US which generally arrives in 2-3 business days depending on your location.
Q. Do you ship outside of the United States?
A. Yes! We ship worldwide. Orders over $75 qualify for free international shipping (not including customs/dues). For orders less than $75, rates vary somewhat based on destination, but we keep our rates as low as possible.
Q. Part of my order is a gift. Can you split an order among multiple shipping addresses? Can I include a personal note? Can you remove the price from the order?
A. In order to keep shipping FREE on all orders over $20, we only ship to one address per order at this time. Unfortunately, the warehouse is very busy and cannot accommodate requests for personal notes or price removal from the packing slip at this time. When you place your order, there is a spot in the checkout for notes that you can write a message for the warehouse, but we cannot guarantee that they will be able to accommodate your request.
Q. Where is my order being shipped from?
A. We are proud to use a local, family-owned fulfillment company in our hometown of Grand Rapids, Michigan for our warehousing and shipping.
Q. I received my shipment and there is a problem with my order. Who do I contact?
A. Although we are always improving our processes and systems, mistakes do happen! We will try making any shipping errors right, so please contact us at firstname.lastname@example.org with your order number and we will work towards a solution with you!
CHEWS LIFE SILICONE PRODUCTS
Q. With what materials are your teething products made?
A. We use food-grade, BPA-free, formaldehyde free, lead free and phthalates free silicone beads, strung on organic cotton cord. Our beads are tested for impurities, and our rosaries are safety-tested in a third-party lab.
Q. Do the Chews Life Rosaries pose a choking hazard?
A. Safety is our top priority at Chews Life. Our Chews Life products are made with a safety snap clasps that have a safe release when tugged. Our rosaries have been third-party safety-tested, and are CPSIA-certified. However, please note that while these products are made to be safe and durable, they should only be used under adult supervision.
Q. What is the best way to wash my Chews Life silicone products?
A. We recommend a damp microfiber cloth for cleanups with a non-abrasive soap and hanging to dry! When necessary you may use a natural alcohol based hand sanitizer. We do not recommend putting them in the dishwasher, to prevent excessive wear on the organic cotton cord. Avoid prolonged exposure to water so as not to wear down the organic cotton cord. Boiling it will melt all the wax on the cord and submerging the rosary or other silicone bead item gets the cord soaked through inside the beads. The cord can't dry properly because our beads are close together to not have cord exposed which leads to cord failure later.
Q. I love St. (enter Saint name here)! Do you have plans to add this medal to your collection soon?
A. Maybe! We are able to create new medals approximately once per year. When we do, we will be polling our fans to see which medals are most wanted! Stay tuned--we're always looking at expanding our medal collection!
Q. What are the sizes/circumferences of the Saint bracelets/Soft Rosary/Soft Decade?
A. Our Baby/Little Kid size is designed for the littler ones, with four beads and a small accent bead per side and an inner circumference of approximately 5.25". It is designed for ages up to 6 approximately.
Our Big Kid/Adult Small size now has five beads plus a small accent bead on each side of the Medal, with an inner circumference of approximately 6". It offers a close fit on a 6" wrist, and is designed for ages 7 and up approximately.
Our full soft rosary is approximately 50cm long and approximate circumference of 65cm.
Our soft decade (not mini) is approximately 15cm long and approximate circumference of 18cm.
Q. Where do you get your beads? Can I order just the cross/medals?
A. Our medals and crosses are custom made for Chews Life. We do not give out our manufacturer/distribution information. You may see that the crosses and some of the medals are actually stamped with our company name, because of this, we also do not sell the components separately. We are proud of our strict safety standards and we want to make sure that every product that carries our company name is hand-made by one of our artisans. If you choose to shop with us for the little ones in your life, you can be assured that all of our products are made with high-quality components. They all carry a lifetime repair or replacement guarantee -- that's how much we believe in them!
Q. Isn't chewing on the Rosary/Cross or religious items sacrilegious and disrespectful?
A. We don't think so, and here's why. For our little ones, taste is their strongest sense, so putting things in their mouth is the best way for them to learn about something. It’s no accident that they put EVERYTHING in their mouths. So by creating a Rosary that is meant to be experienced this way, we can begin to teach our little ones about the faith! They also will get physical comfort in using this for teething pain and will grow up associating the rosary with comfort. And as they get older, they will certainly grow out of chewing on it, but will continue loving it just as much! Also, we're 100% certain that the baby Jesus chewed on Our Lady’s fingers, hair, mantle... and if she held your little one, she would delight in them doing the same. :)
Life Rox Semiprecious Gemstone Products
Q. With what materials are your gemstone products made?
A. We use semi-precious gemstones strung on stainless steel memory wire (for bracelets) or flexible wire (for rosaries and decades).
Our replacement crucifix and miraculous medal charms are zinc alloy with a silver oxidized finish, and contain no nickel.
Q. I have smaller/larger than average wrists. Will your rosary bracelets fit me?
A. Yes! The memory wire is completely adjustable and maintains its shape however you mold it. We guarantee you’ll find a comfortable fit, regardless of your wrist size. To stretch the wire, just pull the ends apart from each other; to make the coil smaller, simply twist the ends in opposite directions to tighten the coil.
PRODUCTION AND OPERATIONS
Q. Where are your products made?
A. All of our products (except our pacifier clips and teethers) are assembled by loving hands in Grand Rapids, Michigan.
Q. Who makes your products?
A. Chews Life Makers are local Catholic women, many of whom are stay-at-home moms. Chews Life enables many women to provide extra income to help support their families. Women’s work with Chews Life helps support Catholic school tuition, ballet classes, SAT preparation, care for an elder parent, Christmas gifts, home additions, car repairs, and much more!
Q. How many employees do you have?
A. There are currently nine managing employees (including Shannon, the owner) and over 20 makers.
Q. My child’s rosary/bracelet broke! Can it be repaired?
A. Absolutely! As soon as a product is damaged, discontinue use and contact us at email@example.com so we can work out a repair or replacement solution for you. Most of our products have a lifetime repair or replacement guarantee. Repairs/replacements will be free only if the item is defective. A $10 repair/replacement fee will cover all other issues.
Q. My rosary was cut with scissors/run over by a car/chewed up by our dog. Can you still fix it?
A. This happens more often than you’d imagine! We offer these repairs for a small repair fee of $10, including return shipping. Email us at firstname.lastname@example.org with your order number and a picture of the item and we'll get it fixed for you!
Q. I lost my rosary bracelet charm! Can I get a new one?
A. You bet--you can purchase charms on our website HERE.
Pro tip: Be sure to always clip your charm in the loop on the end of the bracelet, or after the first Pater bead. If clipped to the end on the small spacer bead, it can easily slide off during wear!
Q. Our church/organization has an event/fundraiser coming up. Will you donate items to our cause?
A. We will definitely take a look at your request! While we love supporting causes and organizations that align with our mission and values, we are unable to support every one of them. If you fill out this Google Form, we will consider your request and let you know of our decision!
Q. I loved the seasonal item that is no longer on your website! Can I still order it?
A. Absolutely. Retired colorways can be made to order for the simple custom fee. Simply select the Simple Custom listing and specify which design/colorway you are looking for.
Q. Will you be offering customs again?
A. Unfortunately, we're not making customs at the moment. We're refining our ordering process for customs to be easier for our customers and on our side as well. We anticipate this to be done by end of June. You can enter your email on the product page of the custom that you're wanting to be notified of when we open them back up. Sorry for the inconvenience.