CONTACT US

Questions? Feedback? Email us at Hello@chewslife.com and our Amazing Customer Service Team will respond right away! 

For returns, repairs, or exchanges, please visit our page here to submit a ticket.


Be sure to look through some of our FAQs below for instant answers.


Damaged, Lost, or Stolen Orders?

If you added Route Protect at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.


  • ROUTE + SHIPPING
  • SHIPPING + GIFTS
  • SILICONE PRODUCTS
  • GEMSTONE PRODUCTS
  • L.I.F.E. Box
  • OUR GUARANTEE

   

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Protect and looking to file a shipping issue online? File here

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection. 

When Should I File a Claim?

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
  • Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout. 

If your order has not arrived, please file a claim with Route here. 

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

What are Route’s Terms and Conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.


FAQs for Full Coverage Customers

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to provide cost-free assurance that you’re supported, no matter what. Route Protect is automatically added to all orders at no additional charge to you.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Looking to file a Route claim? File here

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. 

Need to file a claim?  File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping and taxes.

When Should I File a Claim?

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
  • Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

If your order has not arrived, please file a claim with Route here. 

What if My Order Arrives Damaged?

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

You can file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

What are Route’s Terms and Conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Do you offer shipping insurance?
Yes, we have partnered with Route, you can find more information about it by clicking here.
What are your typical processing and shipping times?
We try to ship orders the same or next day. During the holidays and other busy seasons, fulfillment may take longer than usual. Our warehouse uses USPS and FedEx, and standard First Class shipping times apply. All orders over $70 qualify for free, USPS First Class shipping in the US. Currently, USPS shipping times are a little slower than usual. Also, we have noticed inconsistencies in their tracking. In regards to the arrival date of your order, the most reliable date is the one initially provided to you on your shipping confirmation. Once a product is shipped from our warehouse, we do not have any control over the carrier.
Do you ship outside of the United States?
Yes! We ship worldwide. However, due to current shipping inconsistencies, we are not offering any free shipping options for international orders. Also, please note that some countries add additional fees for customs. We are not privy to these fees and have no way to control them. These additional fees are not paid to Chews Life, but to your country's government.
Please note: we currently do not provide free shipping to anywhere but inside the United States.
Part of my order is a gift...  
Can you split an order among multiple shipping addresses and still get free shipping? 
Sorry, in order to keep shipping FREE on all orders over $70, we only ship to one address per order at this time.
Can I include a personal note?
Yes! When the gift is added to the cart, there is a spot to add a note. That note will be included in the package.
Can you remove the price from the order?
Yes, if the order is a gift we do not include the packing slip with the shipment.
Where is my order being shipped from?
We are proud to use a local, family-owned fulfillment company in our hometown of Grand Rapids, Michigan for our warehousing and shipping.  
I received my shipment and there is a problem with my order.  Who do I contact?
Although we are always improving our processes and systems, mistakes do happen! We will try making any shipping errors right, so please contact us at hello@chewslife.com with your order number and we will work towards a solution with you!  
I don't live in the U.S., am I responsible for paying the Duty Fees?

Yes, please visit the U.S. Customs and Border Protection website for more detailed information. You can find the website's quick-link here.
With what materials are your teething products made?
We use food-grade, BPA-free, formaldehyde free, lead free and phthalates free silicone beads, strung on organic cotton cord.  Our beads are tested for impurities, and our rosaries are safety-tested in a third-party lab.  
Do the Chews Life Rosaries pose a choking hazard?
Safety is our top priority at Chews Life. Our Chews Life products are made with a safety snap clasps that have a safe release when tugged. Our rosaries have been third-party safety-tested, and are CPSIA-certified. However, please note that while these products are made to be safe and durable, they should only be used under adult supervision.  
What is the best way to wash my Chews Life Silicone products?
We recommend a damp microfiber cloth for cleanups with a non-abrasive soap and hanging to dry! When necessary you may use a natural alcohol based hand sanitizer. We do not recommend putting them in the dishwasher, to prevent excessive wear on the organic cotton cord. Avoid prolonged exposure to water so as not to wear down the organic cotton cord. Boiling it will melt all the wax on the cord and submerging the rosary or other silicone bead item gets the cord soaked through inside the beads. The cord can't dry properly because our beads are close together to not have cord exposed which leads to cord failure later.  
I love St. (enter Saint name here)!  Do you have plans to add this medal to your collection soon?
Maybe! We are able to create new medals approximately once per year.  When we do, we will be polling our fans to see which medals are most wanted! Stay tuned--we're always looking at expanding our medal collection!  
What are the sizes/circumferences of the Saint Bracelets/Soft Rosary/Soft Decade?
Our Baby/Little Kid size is designed for the littler ones, with four beads and a small accent bead per side and an inner circumference of approximately 5.25". It is designed for ages up to 6 approximately. 
Our Big Kid/Adult Small size now has five beads plus a small accent bead on each side of the Medal, with an inner circumference of approximately 6". It offers a close fit on a 6" wrist, and is designed for ages 7 and up approximately.

Our full soft rosary is approximately 50cm long and approximate circumference of 65cm.

Our soft decade (not mini) is approximately 15cm long and approximate circumference of 18cm.
Where do you get your beads?  Can I order just the cross/medal?
Our medals and crosses are custom made for Chews Life. We do not give out our manufacturer/distribution information. You may see that the crosses and some of the medals are actually stamped with our company name, because of this, we also do not sell the components separately. We are proud of our strict safety standards and we want to make sure that every product that carries our company name is hand-made by one of our artisans. If you choose to shop with us for the little ones in your life, you can be assured that all of our products are made with high-quality components. They all carry a lifetime repair or replacement guarantee -- that's how much we believe in them!  
Isn't chewing on the Rosary/Cross or religious items sacrilegious and disrespectful?

We don't think so, and here's why. For our little ones, taste is their strongest sense, so putting things in their mouth is the best way for them to learn about something. It’s no accident that they put EVERYTHING in their mouths. So by creating a Rosary that is meant to be experienced this way, we can begin to teach our little ones about the faith! They also will get physical comfort in using this for teething pain and will grow up associating the rosary with comfort. And as they get older, they will certainly grow out of chewing on it, but will continue loving it just as much! Also, we're 100% certain that the baby Jesus chewed on Our Lady’s fingers, hair, mantle... and if she held your little one, she would delight in them doing the same.
With what materials are your gemstone products made?
We use semi-precious gemstones strung on stainless steel memory wire (for bracelets) or flexible wire (for rosaries and decades).
Our replacement crucifix and miraculous medal charms are zinc alloy with a silver oxidized finish, and contain no nickel. 
I have smaller/larger than average wrists.  Will your rosary bracelets fit me?
Yes! The memory wire is completely adjustable and maintains its shape however you mold it. We guarantee you’ll find a comfortable fit, regardless of your wrist size.  To stretch the wire, just pull the ends apart from each other; to make the coil smaller, simply twist the ends in opposite directions to tighten the coil.  

Can I exchange items in the box for something else on the store?
LIFE Box listings are exclusive and limited content, we cannot exchange for other items.


PRODUCTION AND OPERATIONS
Where are your products made?
All of our products (except our pacifier clips and teethers) are assembled by loving hands in Grand Rapids, Michigan.  
Who makes your products?
Chews Life Makers are local Catholic women, many of whom are stay-at-home moms.  Chews Life enables many women to provide extra income to help support their families.  Women’s work with Chews Life helps support Catholic school tuition, ballet classes, SAT preparation, care for an elder parent, Christmas gifts,  home additions, car repairs, and much more!    
How many employees do you have?
There are currently nine managing employees (including Shannon, the owner) and over 20 makers.  

My child's rosary/bracelet broke!  Can it be repaired?
Absolutely! As soon as a product is damaged, discontinue use and contact us at hello@chewslife.com so we can work out a repair or replacement solution for you. Most of our products have a lifetime repair or replacement guarantee. Repairs/replacements will be free only if the item is defective. A $10 repair/replacement fee will cover all other issues.  
My rosary was cut with scissors/run over by a car/chewed up by our dog.  Can you still fix it?
This happens more often than you’d imagine! We offer these repairs for a small repair fee of $10, including return shipping. Email us at hello@chewslife.com with your order number and a picture of the item and we'll get it fixed for you!  
I lost my rosary bracelet charm!  Can I get a new one?
You bet--you can purchase charms on our website HERE
Pro tip: Be sure to always clip your charm in the loop on the end of the bracelet, or after the first Pater bead. If clipped to the end on the small spacer bead, it can easily slide off during wear!