Oh no! We are sorry that you're having issues!
We are so sorry the product is not what you expected. Please let us know if there is anything we can do to ensure your satisfaction. Returns are accepted within 30 days of purchase or within 30 days of the recipient receiving the item (if product is a gift) and if it has not been worn, chewed, or tampered with. We are happy to provide an exchange for another item that may suit you better or we will issue a full refund as soon as we receive the product back to our headquarters if that is what you prefer.
As per our Returns Policy, all sales for custom orders, clearance, promotional and discounted stock are final and no returns or exchanges can be processed, so please choose carefully.
Message us in the 'chat with us' feature. We typically respond Monday - Friday mornings.
REPAIRS:
We are happy to repair your rosary bracelets or silicone rosaries for you!
Silicone - There is a lifetime guarantee for the silicone rosaries, so we will repair these free of charge. However, if a dog chewed it or if the item was misused, there is a $10 fee for the repair.
Gemstone - If a rosary bracelet breaks within 30 days of use, we will repair it free of charge. Outside of this scenario, the $10 repair fee applies.
Please allow 4 weeks for shipping time and time to repair the item.
EXCHANGES:
We want you to love your product and are happy to provide an exchange. We accept exchange requests within 30 days of purchase or within 30 days of the recipient receiving the item (if product is a gift) and if it has not been worn, chewed, or tampered with. Please indicate what item you are returning to us and what item you would like in exchange on the form above. You will receive an invoice or a partial refund for the difference if the item you choose is a different price than the original item. Your exchange will be sent out as soon as we receive your original order back to our headquarters.
As per our Returns Policy, all sales for custom orders, clearance, promotional and discounted stock are final and no returns or exchanges can be processed, so please choose carefully.
Apparel & Accessories:
We love to collaborate and partner with other companies, that create extremely great products and at a great price for our customers.
When we do offer these items on chewslife.com, such as t-shirts, coffee mugs, water bottles, phone cases, pillows, etc, they are not created "in house". For items not created in house, we will include this information on the description, which you can see before adding it to your cart.
We cannot refund items, purchased on our website, from these companies. We will be happy to help you exchange and get the correct size or help with damaged or misprinted items.