Oh no! We are sorry that you're having issues!

We are so sorry the product is not what you expected. Please let us know if there is anything we can do to ensure your satisfaction. Returns are accepted within 30 days of purchase or within 30 days of the recipient receiving the item (if product is a gift) and if it has not been worn, chewed, or tampered with. We are happy to provide an exchange for another item that may suit you better or we will issue a full refund as soon as we receive the product back to our headquarters if that is what you prefer. 


We typically respond Monday - Friday mornings.

Please read below for more information on our process for repairs, returns, and exchanges.


Send products back to us [ with postage tracking] at:

Chews Life

Attn: Return, Repair, or Exchange (Whichever is applicable) Your Name

2155 Winans St NW

Grand Rapids, MI 49534

(See Example Below)


REPAIRS:

We are happy to repair your rosary bracelets or silicone rosaries for you!

Silicone- There is a lifetime guarantee for the silicone rosaries, so we will repair these free of charge. However, if a dog chewed it or if the item was misused, there is a $10 fee for the repair.

Gemstone- If a rosary bracelet breaks within 30 days of use, we will repair it free of charge. Outside of this scenario, the $10 repair fee applies.

Please allow 4 weeks for shipping time and time to repair the item.


EXCHANGES:

We want you to love your product and are happy to provide an exchange. We accept exchange requests within 30 days of purchase or within 30 days of the recipient receiving the item (if product is a gift) and if it has not been worn, chewed, or tampered with.Please indicate what item you are returning to us and what item you would like in exchange on the form above. You will receive an invoice or a partial refund for the difference if the item you choose is a different price than the original item. Your exchange will be sent out as soon as we receive your original order back to our headquarters.


Send products back to us at:

Chews Life

Attn: Return, Repair, or Exchange (Whichever is applicable) Your Name

2155 Winans St NW

Grand Rapids, MI 49534


Example

Chews Life

Attn: Repair, Jane Doe

2155 Winans St NW

Grand Rapids, MI 49534


Please send as first-class package as first-class stamps don't quite cover these shipments. The customer is responsible for shipping charges to get items back to us and we will cover the cost to send items back to you if applicable.


Apparel & Accessories

We love to collaborate and partner with other companies, that create extremely great products and at a great price for our customers. 


 When we do offer these items on chewslife.com, such as t-shirts, coffee mugs, water bottles, phone cases, pillows, etc, they are not created "in house". For items not created in house, we will include this information on the description, which you can see before adding it to your cart.

We cannot refund items, purchased on our website, from these companies.

We will be happy to help you exchange and get the correct size or help with damaged or misprinted items.